These are the terms that apply when you engage Service Saver. They're written to be read - no long-term lock-in, no clauses designed to catch you out.
Last updated 29 October 2026These terms apply alongside the proposal or plan you sign up to. Where the two disagree, your proposal wins.
Engaging us (by accepting a proposal, paying an invoice or asking us to start) means you accept these terms on behalf of your business.
We'll deliver the services set out in your proposal or monthly plan, to a professional standard, within the timeframes we've agreed.
Where a timeframe depends on you (content, approvals, account access), we'll tell you what we need and by when. Delays on that side move the delivery date, and we'll say so at the time rather than after.
Marketing results depend on factors outside our control: your market, your pricing, platform changes, seasonality. We commit to the work, the method and honest reporting. We don't guarantee specific results, and we won't pretend to.
Monthly plans are billed monthly in advance and run month to month. There is no minimum term and no exit fee.
To pause or cancel a plan, give us 30 days' notice in writing (email is fine). The current month is not refunded; nothing further is charged.
Project work is quoted as a fixed fee, typically 50% to start and 50% on delivery, unless your proposal says otherwise.
Invoices are due on the 20th of the month following. Ad spend, stock imagery, domains, hosting and licence fees are passed through at cost unless included in your plan.
If an invoice is more than 30 days overdue we may pause work. We'll email before we do, not after.
Design and website work includes two rounds of revisions at each stage unless your proposal says more. Further rounds, or changes that alter agreed scope, are quoted before we do them - never billed as a surprise.
Small requests inside an existing plan usually just get done. We'll tell you when something is genuinely out of scope.
Once the relevant invoice is paid in full, you own the final deliverables we create for you: logos, brand assets, website design, and published content.
We keep ownership of our own working files, internal templates, processes and any pre-existing tools we used to get there.
Third-party assets such as fonts, stock imagery, plugins and themes remain under their own licences, which we'll pass on to you.
Unless you ask us not to, we may show the work in our portfolio and on social media. Ask, and we'll keep your project off the site.
Much of the work runs on platforms we don't control, like Google, Meta, hosting providers, CMS and plugin vendors. Their outages, policy changes, account suspensions and price rises are not something we can be liable for, though we'll help you deal with them.
Where an account is yours, it stays yours. We'll never hold your domain, hosting or ad account hostage at the end of an engagement.
Nothing here limits rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that can't lawfully be limited. Where you engage us in trade, the parties agree the Consumer Guarantees Act does not apply.
Otherwise, our total liability for any claim is limited to the fees you've paid us in the three months before the claim arose. We're not liable for indirect or consequential loss, including lost profit or lost revenue.
Either side can end an engagement with 30 days' written notice. We'll invoice for work completed up to that point and hand over the finished assets you've paid for.
Either side can end it immediately if the other seriously breaches these terms and hasn't fixed it within 14 days of being told.
These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.
If something goes wrong, talk to us first. We'd rather sort it in a conversation than in a letter.
A person will answer. No legal department required.